Frequently Asked Questions About Law Review™
Listed below are frequently asked questions about Law Review™ as a client feedback and online review platform. These FAQs cover many high-level questions. If you are seeking detailed specifics about our platform or features, please contact us for more information.
Law Review™ is designed to let a law firm or an attorney easily implement a client feedback and online review management process based on tried and true best practices.
The product automatically requests and tracks client feedback, prevents bad reviews, pushes positive testimonials out to the business website and encourages happy clients to leave online reviews across the Internet.
Law Review™ can be used for “any” type of law firm that can benefit from a consistent process for generating, capturing, and responding to client feedback so lawyers can create a virtuous cycle of client engagement and service improvement.
Law Review™ is designed to allow a Solo Practitioner (or an agency working on their behalf) easily implement a best practice client feedback/review management process.
The product automatically solicits and tracks feedback, minimizes the number of bad reviews, pushes testimonials out to the Attorney’s website and encourages happy clients to leave reviews across the Internet.
Key benefits of Law Review™:
#1 Get better search results: The more reviews and testimonials you get, the better your search results become. This leads to more clients and more reviews in the future.
#2 Capture feedback: Get in the habit of creating a dialogue with your clients so you can build on your strengths, catch problems early, and constantly improve your service.
#3 Generate word-of-mouth: Law Review helps you generate the referrals, testimonials, and other word-of-mouth feedback that leads to repeat business.
The short answer is “No” — You do not need to have a website to use our platform.
Law Review™ provides you with everything you need including a feedback page and email forms to communicate with your clients right away.
However, we encourage every business owner to have a website. Law Review™ will allow you to embed customer testimonials on your website and ask for feedback right on your website.
Law Review™ uses the Google friendly Schema.org format to display your selected reviews and testimonials, which are indexed as unique content of your site. Law Review™ works on all types of websites – HTML, PHP, Drupal, Joomla, WordPress and more. The design is fully responsive for Phone and Tablet uses and works on any Mac and PC browser such as Internet Explorer, Safari, Chrome and Firefox etc.
The short answer is “No” — You do not need to have a physical address.
A physical address is only needed to register for Law Review™. Use your business mailing address or any other address. After signing up, click on “Settings -> Email Templates” and you can upload a business logo or image at the bottom of the page that will replace the address and Google Maps box with all your client interactions.
Law Review™ does not have any hidden fees, contracts, locks or termination fees. We conveniently charge your credit card every month and you can cancel at any time.
We won’t hold your reviews and data hostage either — you can export all your client’s reviews at any time and any testimonials posted to your website are yours to keep.
“Yes” to all of the above.
#1 Law Review™ uses “Responsive design” and works great on any PC, MAC, Tablet, iPAd, iPhone, Android phone and more.
#2 Law Review™ works with all modern browser versions of Internet Explorer, Safari, Chrome and Firefox etc.
#3 Law Review™ works on all types of websites – HTML, PHP, Drupal, Joomla, WordPress and more.
Law Review™ is a fully automated solution that many firms only spend about 15 to 30 minutes of work each week or less depending on that number of features or settings you utilize.
Once you have created your account you can take advantage of several automated features, such as automatically sending and receiving feedback emails and alerts. Automatically approve positive reviews to show on the web, while hiding negative ones; automated follow up and reminder emails, to name just a few.
There is no comparison. Law Review™ is the legal industry’s first and only platform that fully tackles reputation management online for lawyers. Law Review was created and is maintained by well known legal service’s industry experts and is part of the Best family, owned by FadiLaw Marketing. We focus on providing an affordable, effective and intuitive customer feedback and online review platform customized for Law Firms and Attorney’s use, nationwide.
Only with Law Review™ can you be assured that changes in Local Search, Schema Markup and Reputation Management find their way into your online presence right away.
Don’t trust another reputation management tool that does not solely work with or understand law firm’s unique business model. All the other tools on the marketplace only work with other industries, like Auto, Restaurants, Retail, Healthcare, Hospitality, and Property Management. No one knows lawyers like we do and we used our legal experience to fully customize a product solution for lawyers.
Best Practices & Encouraging Customer Feedback
Yes — all content presented by the Testimonials product is able to be indexed by Google and Bing as part of your website. It is marked up in the Schema.org review format, a rich-snippet format that Google and Bing recognizes. In many cases, we’ve seen Firm’s Testimonials page get enough page rank where the review “stars” are also showing in the Google search results.
Yes we can help. Many firms do not have email addresses for their clients.
Now is a good time to start collecting them. Law Review works great on mobile devices like iPhone, Android phones, iPads, etc. so you can just add the customer’s name and email address right there while they are in your office.
Law Review™ provides a “Kiosk Mode” and a short direct feedback “URL” unique to your law firm and these methods actually help you acquire the customer’s email address.
Kiosk mode is great for using Law Review on site while your clients are present. The Unique Feedback URL can be added to printed media, invoices, bills, tabs, receipts, business cards, QR codes, SMS etc – and does not require you to know the customers email or name.
Law Review™ does not syndicate your review content. Duplicating and syndicating content is actually frowned upon by the search engines and can hurt your search engine optimization, not help it.
What Law Review™ does is capture feedback from your clients that can be used on your website, and encourages your happy clients to leave you online reviews on sites like Google, Yelp, Yahoo, Facebook and others by making it easy for them.
This approach provides unique, non duplicated content in the form of testimonials and reviews that the search engines love.
Can I give access to other staff or team members to Law Review™ - especially if we have multiple locations?
Yes, Law Review™ allows you to create a login for other members of your team. Owners, managers, consultants, service staff can get access to Law Review so that they can access their Customer Dashboard, send out Feedback Requests, and get email notifications.
Billing and other businesses in your Law Review™ Dashboard will not be visible to them.